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Services
Application Support
Pronto Infotech offers an array of technical support programs to match every need and budget. Pronto Infotech can confront the full range of technical issues ranging from scheduled upgrades to unscheduled outages. Our mission is to provide the best commercial quality support in a cost effective, timely and reliable manner.
The goal of application support is to help customers enhance and extend their systems to maximize the return on their investment.Pronto Infotech's commitment to our customers is to provide the highest quality services and support to achieve complete customer satisfaction with our products. The Application Support program structures the transfer of product knowledge and processes to enhance skills, increase productivity, and accelerate development of Astoria Software products through direct customer interaction and project involvement. Application Support is a follow-on to installation, setup, basic training and technical support. It provides first-line support to users needing coaching, software usage help and project support for day-to-day operations and custom projects.
Our application support includes,
Software Operation Coaching
Project Support including Developing Specifications, Evaluating Processes and
Creating Workflows
Custom Configurations
Database Backup Support
Administration Support
Workflows and Third-party Application Integration
System Design